FAQ

• One week. After that rates can change.

• Palletized and shrink-wrapped is preferred, provided that the goods to be shipped fit inside the "footprint" of the pallet. If not, they should be boxed, with some sort of internal protection, like bubble wrap or foam.

• Freight Buddy representatives can assist you with determining the correct industry classification for your shipment, just give us a call at 800-578-6009.

• Yes, but you can put as many pieces on it so long as it does not exceed the 4X5X5 standard dimensions of the pallet.

• Of course you can, but BEWARE, this is when most damage occurs.

• Yes.

• Always in inches.

• Nope, we just handle the good ole USA.

• Limited access is defined as any address where pickup or delivery require more time and coordination to load or unload your freight. Here are some reasons a pick-up or drop-off location may be considered limited-access:
• There is no easy access to a loading dock or platform.
• There is no employee available to assist with pick up or delivery.
• It requires a smaller truck to access.
• It involves navigating through areas that are gated, guarded, or secure.
If the driver is unable to pull up to a loading dock quickly and easily, chances are it’s a limited access location, you may incur an additional fee.

• Depends, but the days in transit displayed on our quotation page are usually accurate.

• Freight Buddy will assist you in locating a shipment that is lost - just give one of our representatives a call!
• If your shipment is damaged, please go to the claims tab for claims process.

• The shipper will need the "Straight Bill of Lading" that you are prompted to print on the final screen of the Freight Buddy scheduling website.

• You can obtain a tracking number from the driver when your shipment is picked up. Just ask for a PRO Sticker to be affixed to your copy of the Bill of Lading.

• Credit Card or Account. Our Account set up process is super fast and easy. Just give us a call and we can assist you.